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About the site - Diabetes Australia
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About the site

This website is administered by Diabetes Australia Ltd.

Disclaimer & Privacy Policy - Diabetes Australia Website

Diabetes Australia Limited (“Diabetes Australia” or, as the context requires, “we”, “us” or “our”) is the national peak body for diabetes in Australia.

Material on the website

The information and resources on this website (“Materials”) are of a general nature only and are not intended to be used as a substitute for professional health advice.

For a specific health problem, consult your doctor or contact a Diabetes Educator in your state or territory.  Credentialled Diabetes Educators can be contacted on 1300 136 588.

Material may be updated or amended from time to time.  While Diabetes Australia endeavors to keep the information on this website accurate and up to date, we cannot guarantee that the website contains the latest or most accurate information, products or research.   Where we have included Materials provided by others, research, individual stories or links to other sites, the views expressed therein are not necessarily those of Diabetes Australia.

The Internet is not a secure medium and communications to and from this website may be intercepted or altered in transit.  Diabetes Australia does not warrant that the website is free from anything which may damage any computer which accesses the website or data on such computer.

Limitation of liability and disclaimer

To the maximum extent permitted by law, Diabetes Australia excludes completely all liability to any person for loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the Materials and/or any use of the website (“Services”).  Where any law implies a warranty into these terms of use which may not lawfully be excluded, then to the maximum extent permitted by law, Diabetes Australia’s liability for breach of the warranty will at its option be limited to the supply of the Services again, or the payment of the cost of having them supplied again.

Copyright and Moral Rights

This website is maintained by Diabetes Australia.  Unless otherwise indicated, we reserve all copyright in the content and design of this website.  Diabetes Australia owns all such copyright or uses it under licence or applicable law.

The Material contained on this website is intended for personal use only.   You may make a temporary copy of part or all of this website on your local computer for the sole purpose of viewing it, and print a single hard copy of a whole page of this website for personal use, provided that any copyright notice on such page is not removed.

You may not otherwise:

• reproduce, adapt, store in a retrieval system, transmit, print, display, perform, publish or create derivative works from any part of the content or design of this website;

• cause any of the Material to be framed or embedded in another website; or

• commercialise any products, information or services on this website,

without our prior written permission or as permitted by the Copyright Act 1968. All requests and enquiries in relation to copyright must be in writing and directed to the National Marketing & Communications Manager, Diabetes Australia, GPO Box 3156, Canberra ACT 2601.

My Story
If you would like to submit your story (“Story”) to be considered for inclusion in the My Story section of the website, you will retain the copyright in the Story.  However, by submitting the Story you:

• warrant that the Story is your creation and has not been copied from another person’s work;

• agree that we have sole discretion as to whether, and if so when, to publish the Story;

• agree to grant us a world-wide, permanent, irrevocable, royalty and licence-fee free, non-exclusive licence (including the right to sub-license) to exercise and exploit the copyright in that Story;

• agree that Diabetes Australia and its licensees may: (i) exercise any and all rights in relation to the Story, without identifying any person as the individual responsible for creating the Story; and (ii) edit, modify or alter the Story as they deem fit in their absolute discretion.
You must not submit any information that is defamatory or otherwise breaches any other law.


Diabetes Australia owns a number of trade marks, including “DIABETES AUSTRALIA”, “NDSS - NATIONAL DIABETES SERVICES SCHEME”, "MYD", the turnaround arrow device, the triangle device and the cinquefoil device, the circle device, and reserves all rights in relation to them.  Without limiting our other rights, these trade marks must not be used without the prior written approval of Diabetes Australia.

Other product and company names referred to on this website may be trade marks owned by third parties.

All requests and enquiries in relation to trade marks must be in writing and directed to the National Marketing & Communications Manager, Diabetes Australia, GPO Box 3156, Canberra ACT 2601.

Linking Policy

Diabetes Australia links to other sites

This website contains links to other websites that are not controlled by Diabetes Australia.  While care has been taken in providing these links, Diabetes Australia is not responsible for the content on those sites and does not necessarily endorse their content.  It is the responsibility of the web user to make their own decisions about the accuracy, reliability, relevance and correctness of information found.  In general we only link to government or not-for-profit websites.

To request a link be included from this website to your website, please e-mail indicating your website URL, the nature of your website, and the proposed link format. Due to the volume of requests we receive, we can only respond to those websites whose request is successful.   Diabetes Australia retains the sole discretion as to whether, and if so when, to include a link from this website to external websites.

Linking to this website

We encourage other sites to consider linking to this website.  However, you must not link to any page of this website without our prior consent.

If you wish to seek Diabetes Australia’s consent to link to this website, please e-mail indicating the website URL that will contain the link, the nature of your website, the proposed link format and which page of this website you wish to link to.
Diabetes Australia will contact you if it consents to you linking to this website.  Any linking must comply with any directions given by Diabetes Australia and:

• unless stated to the contrary, the link must be in the format of a text link reference to our website comprised of the words “myD - For Under 25s”.  You must not use any of Diabetes Australia’s trade marks, whether with an embedded URL or otherwise, without our prior written permission;

• a description of myD should be included, either immediately under or immediately next to the link.  Unless stated to the contrary,  the following set of words must be used when providing a description of myD with your link:

myD is a website developed by Diabetes Australia specifically for people under 25 living with diabetes

• you must not place or phrase links in any manner that is misleading or that implies that myD and/or Diabetes Australia endorses, sponsors or approves of your website / product / service, or that you or your website is in anyway affiliated with myD and/or Diabetes Australia.

Privacy Policy

This policy describes the way that Diabetes Australia collects, holds, uses and discloses information about individuals.  Diabetes Australia is subject to the Privacy Act 1988, including the National Privacy Principles.  We may vary this policy from time to time.

What kinds of information does Diabetes Australia collect?

You need not disclose your identity to Diabetes Australia in order to use some parts of this website.
However, in order for you to access or receive some of the Materials on this website, or related services, it may be necessary to for us to collect personal or sensitive information.  For example, the following sections of this website require you to provide information to us: some application forms, ‘Contact Us’,  ‘My Story’ and ‘Tell a Friend’.  Information collected may include your name and address, your contact details including telephone number and e-mail address and details of your dealings with Diabetes Australia.
If you do not give us the information we require, it may affect our ability to provide the Material or Services you have requested.

Our Internet server may automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve this website.

Use and disclosure of information

Diabetes Australia will only use personal or sensitive information it collects for the purposes for which it was collected (which will normally be obvious at the time we collect it), including to provide you with information, Materials or Services, or as otherwise permitted by the law.

We will not disclose your personal or sensitive information to any third party except:

• as required by law; or

• where you consent to the disclosure.

Access to information

You may request access at any time to any personal or sensitive information which we hold about you.  Diabetes Australia may charge you a fee where access is provided. We may refuse to provide access to information held about you where the National Privacy Principles allow us to do so.

Cookies are small files that a website can send to your computer's hard drive.  Some, but not all, parts of this website use cookies to help Diabetes Australia improve the site, manage security and to administer and run the website.  Users can erase cookies from their computer. Some parts of this site may not function fully for users that do not allow their computer to accept cookies.

Security of your Information

We take reasonable steps to protect all information which we hold (including personal and sensitive information) from misuse, loss, unauthorised access, modification and disclosure.
We take reasonable steps to hold information secure in an electronic or physical form.  Information is stored in access controlled premises or in electronic databases requiring logins and passwords.  All staff having access to confidential information are subject to confidentiality obligations.

 You should be aware that there may be inherent risks associated with the transmission of information via the Internet. If you are submitting personal details, credit card numbers or other information over the internet, please be aware that, while all reasonable efforts are made to secure information transmitted to the website, there is a possibility that information you submit could be observed by a third party while in transit.

Diabetes Australia is not responsible for any unauthorised disclosure or misuse of your personal information that may occur in transit.

For those people who do not wish to use the Internet for particular transactions, Diabetes Australia provides alternative ways of obtaining and providing information.  Please contact us by e-mail at or by telephone on 02 6232 6800 for further details.

Privacy and links to other websites

This site contains links to websites operated by third parties.  Diabetes Australia is not responsible for the privacy practices of third parties.

Complaints and enquiries

We are committed to the protection of your privacy.  If you have any complaints or enquiries, please contact our Privacy Officer:
• by email to; or

• by telephone on 02 6232 6800; or

• by post via ‘Privacy Officer, Diabetes Australia, GPO Box 3156, Canberra ACT 2601’.


If you have any questions relating to this website, please e-mail